Contact Customer Service
tel: (972) 248-1999
fax: (972) 248-1991
(M-F, 8a-5p CST)


Contact Customer Service



Frequently Asked Questions

Find answers to both technical and customer service questions that are asked the most. If you can't seem to find an answer to your question, we would be happy to assist you be completing this contact form.

In order to get a quote online, use the Products section of our START website here. When you find the products that are of interest, select "Add to Quote" on the product page. Or you can simply fill out this form located here. You may call us if you have any questions at (972) 248-1999.

Our dispensers use a highly reliable photosensor system that detects the edge of the label. Adjusting the photosensor with the wingscrew allows you to control the distance, which allows flexibility in label dispensing.

Our label dispensers are able to dispenser clear labels with the "C" modification. A different photosensor allows for this capability. Our LD3000 comes standard with the clear sensor.

For now, our website offers you to submit only a quote inquiry. We are planning to release ecommerce capabilities in the near future.

We do not sell labels, but we have relationships with several great label manufacturers. Therefore, we have expert knowledge on label applications and can help consult based on your specific application.

Please print your completed Material Evaluation Form and send along with 15 feet (4.5 meters) of your material to our office at 4270 Airborn Dr, Addison, TX 75001. Click here for the form

If you purchase directly from us, your order will ship from our warehouse located at 4270 Airborn Dr, Addison, TX 75001, U.S.A.

Please fill out this form located here, and we will be happy to suggest a distributor near you.

Parts lists can be found here on the START website.

Learn more about preventative maintenance and recommended spare parts in the Product Care section.